DevOCraft | Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how DevOCraft Tech Private Limited (“DevOCraft”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit our website (the “Website”), contact us, or request a quotation.

We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them. For the purposes of these laws, DevOCraft Tech Private Limited is the Data Fiduciary for personal data collected through the Website.

This policy does not cover the websites, applications, or systems we build for clients. When we handle personal data inside a client’s system, we do so on that client’s instructions under our agreement with them, and the client’s own privacy policy applies to its users.

2. Information We Collect

Information you give us. When you submit the contact form or a pricing enquiry, we collect:

your name and email address;
your phone or WhatsApp number and country code, if you provide them;
your company name and website, if you provide them;
the service you are interested in, your approximate budget and currency, and your preferred timeline;
the description of your project and any other details you write in the message;
for pricing enquiries, the add-ons you selected, the estimate shown to you, and your preferred contact method; and
the contents of any emails, calls, or messages you exchange with us.

Information collected automatically. When you use the Website:

technical information such as your IP address, browser type, device type, pages visited, and the date and time of access, used to operate the Website securely and protect it from spam and misuse; and
where website analytics is enabled, aggregated usage information such as pages visited, device and browser type, approximate region, and whether an enquiry was submitted. Analytics does not receive the contents of your enquiry.

Information we do not ask for. We do not collect payment card or bank details through the Website, and we do not ask for sensitive personal data such as passwords, financial account information, health information, or government identifiers. Please do not include such information in your message.

3. How We Use Your Information

We use personal data only for the following purposes:

to respond to your enquiry and send you a confirmation of receipt;
to understand your requirements and prepare a proposal, estimate, or quotation;
to deliver, manage, and support services you engage us for, including invoicing and project communication;
to keep internal records of enquiries and client relationships;
to protect the Website, our systems, and our users from spam, fraud, and misuse;
to understand how the Website is used so that we can improve it; and
to comply with legal, tax, accounting, and regulatory obligations, and to establish or defend legal claims.

We do not sell or rent personal data. We do not use your enquiry to make automated decisions that have a legal or similarly significant effect on you. We will not send you marketing communications unless you have agreed to receive them, and you can opt out at any time.

4. Consent and Lawful Basis

By submitting an enquiry, you consent to us processing the personal data you provide for the purposes described in this policy. We may also process personal data where permitted by law without consent, for example to comply with a legal obligation, respond to a legal request, or protect the security of the Website.

You may withdraw your consent at any time by writing to info@devocraft.in. Withdrawal does not affect processing carried out before it, and we may be unable to continue discussing or delivering a project without the information needed to do so.

5. Cookies and Similar Technologies

The Website uses a limited number of technologies:

Strictly necessary technologies: used only to make the Website work correctly. They do not identify you and are not used for advertising.
Analytics cookies: where analytics is enabled, these measure how the Website is used in aggregate.

We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; the Website will continue to work, although analytics will not record your visit.

6. How We Share Information

We share personal data only with service providers that help us operate the Website and our business, and only to the extent they need it to provide their services to us:

website hosting and infrastructure providers;
data storage providers;
email delivery providers; and
website analytics providers, where analytics is enabled.

These providers act on our instructions, may use the data only to provide their services to us, and are required to protect it.

We may also disclose personal data:

to our professional advisers, such as lawyers, auditors, and accountants, under a duty of confidentiality;
where required by law, court order, or a lawful request from a government authority;
to protect our rights, property, or safety, or those of our clients or the public; and
to a successor entity as part of a merger, acquisition, or transfer of business, subject to this policy.

7. International Data Transfers

Some of our service providers may store or process data outside India. Where personal data is transferred outside India, we do so in accordance with applicable law, and we rely on providers that maintain recognised security and data protection standards.

8. Data Retention

We keep personal data only for as long as it is needed for the purpose for which it was collected:

enquiries that do not lead to an engagement are kept only for as long as reasonably needed to respond and follow up;
records relating to clients and engagements are kept for the duration of the relationship and afterwards for the period required by tax, accounting, and other applicable laws; and
technical and analytics information is kept only for as long as needed for security and website improvement.

When personal data is no longer required, or you ask us to erase it and no legal obligation requires us to keep it, we delete it or make it anonymous.

9. Data Security

We use reasonable technical and organisational safeguards, consistent with recognised industry practice, to protect personal data against unauthorised access, loss, misuse, or alteration. Access to personal data is limited to people who need it to perform their work. No method of transmission or storage is completely secure. If we become aware of a personal data breach, we will act promptly to contain it and will notify affected individuals and authorities where required by law.

10. Your Rights

Subject to applicable law, you have the right to:

obtain a summary of the personal data we hold about you and how it is processed;
request correction, completion, or updating of inaccurate or incomplete personal data;
request erasure of personal data that is no longer needed for the purpose it was collected;
withdraw consent you have given;
nominate another person to exercise your rights in the event of death or incapacity; and
raise a grievance about how we handle your personal data.

To exercise any of these rights, write to info@devocraft.in from the email address you used to contact us, or include enough information for us to verify your identity. We will respond within the time required by applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is available to receive complaints.

11. Children’s Privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has submitted personal data to us, please contact us and we will delete it.

12. Confidentiality and Non-Disclosure

We treat information about your business, product ideas, and systems shared during enquiries, discovery, and delivery as confidential. On request, we sign a mutual non-disclosure agreement before you share detailed or sensitive information. Business architectures, source code, and trade secrets shared with us are used only to evaluate and deliver your project.

13. Third-Party Links

The Website links to external websites and app store listings, including sites we have built for clients. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or the law. The updated version will be posted on this page with a new “Last Updated” date. Where a change materially affects how we use personal data you have already provided, we will take reasonable steps to inform you.

15. Grievance Officer and Contact

For questions, requests, or complaints about this policy or our handling of personal data, please contact our Grievance Officer:

Grievance Officer, DevOCraft Tech Private Limited
Email: info@devocraft.in

We will acknowledge your request promptly and aim to resolve it within the time required by applicable law.